How it Works

Once one of our experienced team has valued your property, we will offer you a set rent per calendar month for the duration of the contract, which is renewable. This will be paid to you monthly on the same day every month regardless of whether the property is vacant or if the tenant residing in the property stops paying the rent. There are no fees or commission payable with this scheme..

Contract start date

Once you have vacated the property, we guarantee to start the contract the day a tenant moves into the property. If we are unable to find a suitable tenant within twenty-five days of you vacating the property, we will start the contract on the twenty sixth day excluding 10th December to 1st January.

 Who is the tenant?

Property Helpline  become your tenant and we assume all of the contractual responsibilities not just the payment of rent. For example should the person residing in the property refuse to vacate the property at the end of their contract or break the terms of the contract requiring the need for legal action, all costs involved in pursuing them will be met by ourselves.

 Is the contract renewable?

Approximately twelve weeks before the end of the contract we will write to you and offer you a new contract for a further year or give you the option of having the property returned to you. There are no fees payable at renewal

 Is there an inventory?

Once the property becomes vacant we will prepare a full inventory and take a comprehensive set of colour photographs to ensure a trouble free hand over when the property is eventually returned to you.

Property Maintenance.

We will make periodic inspections of the property and a copy of the report will be kept on file. In the event of a maintenance problem occurring, whenever possible, we would first inform the Landlord allowing them the option of rectifying the problem utilising their own resources. Alternatively, if instructed, we will arrange for a local contractor to carry out the maintenance. Once the work has been completed, a copy of the invoice will be sent to the Landlord and the invoice total deducted from the next payment due to the Landlord.

 At the end of the contract

We carry out a final inspection and any repairs/redecoration and then we hand the property back to you, in the same condition you gave it to us, subject to fair wear and tear.